Reply within 2 working days
Contact Eqlo: let's talk about your project
To contact Eqlo, pick a topic and describe your request in a few lines. The team replies within two working days, in English or French, to the address you give.
Contact questions
How fast do you reply?
We reply within two working days, Paris time. Messages sent over a weekend or a public holiday are handled on the next working day.
Can I write in French?
Yes. The team replies in English or French, matching the language of your message.
What should I do if my project is not working?
The workspace owner can first open the Diagnostic screen in the studio, which runs 14 checks and lists errors from the last 30 days. If the problem persists, pick the "A correction" topic and include the project address.
Can you provide an annual invoice or a DPA?
Yes. On request we issue an annual invoice or accept a purchase order, and we provide a data processing agreement. Pick the "Plans" topic and include the name of your organisation.
How do I become a partner?
Agencies and freelancers who build sites for clients can join the partner program by picking the "Partnership" topic, and white label is already included on every paid plan.
How do I delete my account?
Account deletion is not yet available from the studio. Write to us from the email address on the account and we will process the request.